Important information on COVID-19 for British Council customers and partners

Following recent directives from the Malawi government, the British Council wishes to advise that it has limited access to the public for our Blantyre and Lilongwe Offices.

To protect the health of our customers and staff in light of COVID-19, we encourage you to use the following channels; 

Examination services


To all test takers who failed to sit for their exams on 28 November 2020 please note that we are currently contacting you to reschedule your test date. For new registrations, please find out more about the upcoming test dates here .

For information on transfers or refunds for IELTS exams, please email us on or call us on +265887081666/+265887380760  .

Professional and University Exams

Currently all registrations for the Foundations In Accountancy (FIA) exams are closed. All queries and requests must be sent via email on 

Schools Exams

Cambridge May/June 2021 registrations will open soon, please click here to find out more about registrations dates and deadlines

Customer contact  

Our telephone lines are open for communication between 0800hrs and 1600hrs from Monday to Thursday and between 0800hrs to 1200hrs on Fridays

Call: +265887081666 or 265887380760 

During this uncertain time, our students, customers and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: 

Certificate Collection 

We are only open every Tuesday between 1100hrs and 1400hrs in Blantyre and every Friday between 1000hrs and 1200hrs for collection of certificates. To collect your certificate, please email and make a booking first.