Important information on COVID-19 for British Council customers and partners

Following recent directives from the Malawi government, the British Council has limited our operations with several restrictions in place until further notice. They are as follows:

Examination services


At the British Council, the health and safety of all our staff and customers is our top priority.

In compliance with the latest directive from the Malawi Government all IELTS tests scheduled to be delivered by the British Council in Malawi on 4, 18 and 25 April have been cancelled. 

All test takers have been informed about the IELTS test cancellation. 

To stay engaged during this period, register to join our free IELTS webinars here. 

Refunds and Transfers

•To transfer, download and complete the request for Test Date Transfer Form here  and submit to or 

•For a refund, download and complete the request for Refund Form here and submit along with a scanned copy of your original receipt to or 

We sincerely apologise for the inconvenience this has caused our test-takers, who we know have been working so hard in preparing for the IELTS exam. We know what a huge disappointment this must be, and are working hard to offer as much support as we can in this challenging time. 

We are monitoring the situation closely and will recommence testing as soon as allowed by Malawi authorities.  We remain committed to fulfilling our responsibility of delivering examinations to the best of our ability, while prioritising the welfare of our customers, staff and community at all times.

 Thank you for your kind attention and understanding. 

 Professional and university exams

The following examinations have been cancelled: 

  • Chartered Institute of Procurement and Supply (CIPS May 2020 session) both Paper Based and Computer Based exams
  • ACCA on demand (F1-F4 that take place every Wednesday at our office)
  • Chartered Institute of Insurance (CII) exams that were scheduled for April 2020
  • University of London exams scheduled for March 2020
  • University of Leicester exams scheduled for May 2020
  • Royal School of Physicians scheduled for the 26 April 2020

Customer contact  

Our offices are temporarily closed to the public for the time being, but you can contact us via telephone +265887081666 / +265887380760 or email / 

During this uncertain time, our students, customers and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: